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Introduction to Rocket Mortgage Customer Service
Rocket Mortgage is a well-known online mortgage lender that offers a range of services including home purchase and refinance options. Understanding how to get in touch with their customer service is crucial for current and prospective customers needing assistance with their mortgage-related inquiries. Customer service representatives are trained to help you with applications, servicing, and any questions you may have about your mortgage.
1. Visiting the Official Rocket Mortgage Website
The first step in finding customer service contact information is to visit the official Rocket Mortgage website at www.rocketmortgage.com. The website provides easy access to various support options. Once on the homepage, scroll down to the footer section where essential links are provided. Look for the 'Contact Us' link, which will direct you to customer service options.
2. Utilizing the Online Chat Feature
Rocket Mortgage offers a convenient live chat feature for immediate assistance. Once you reach the homepage, look for the chat icon usually located in the bottom right corner of the page. Clicking on the chat icon will initiate a conversation with a representative. This method is beneficial for quick queries and support during business hours.
3. Calling Customer Service Directly
If you prefer to speak to someone directly, calling Rocket Mortgage's customer service is an effective option. The customer service phone number can typically be found in the footer of the website or under the 'Contact Us' section. As of the latest information, the customer service number is 1-800-ROCKET (1-800-762-5387). Ensure you have your account details ready for faster service.
4. Using Social Media for Assistance
Rocket Mortgage is active on various social media platforms including Twitter, Facebook, and Instagram. These platforms often provide another way to contact customer service if you prefer to use social media. You can send a direct message or leave a comment on their pages. The team is usually responsive to customer inquiries on social media.
5. Emailing Customer Support
If your inquiry is not urgent, you may opt to email customer support. Check the 'Contact Us' section for the appropriate email address, which typically is support@rocketmortgage.com. When emailing, make sure to include all relevant information about your inquiry for a quicker response.
6. Finding FAQ and Help Resources
Before reaching out to customer service, consider checking the FAQ section on the Rocket Mortgage website. This section provides answers to commonly asked questions and may resolve your issue without the need for direct contact. Exploring articles and resources can be helpful for quick information regarding loan applications, payments, and more.
7. Exploring Online Account Management
If you are a current customer, logging into your Rocket Mortgage account can provide you with additional resources and the ability to manage your mortgage online. Within your account, you can find a secure messaging feature to contact support, check payment histories, and more.
8. Requesting Assistance through the Mobile App
Rocket Mortgage also has a mobile app available for both iOS and Android devices. The app allows you to manage your mortgage directly from your phone and provides easy access to customer service features. You can also use the app to send secure messages to customer support, making it a convenient option for on-the-go assistance.
Conclusion
In summary, Rocket Mortgage provides an array of contact methods for customer service, ensuring that customers have multiple ways to seek assistance as needed. Whether you choose to visit the website, utilize the online chat feature, call, email, or leverage social media, help is readily available. Ensure you try using the FAQ and online account resources first to potentially solve your issue quickly.