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Understanding the Rocket Mortgage App
The Rocket Mortgage app is designed to help users manage their mortgage payments easily. Launched by Quicken Loans, it allows users to handle payments, check mortgage balances, and view transaction history all in one place. Before making a payment, ensure you have the app installed on your mobile device and your account set up.
Setting Up Your Rocket Mortgage Account
To get started, download the Rocket Mortgage app from the App Store or Google Play. Once installed, open the app and select 'Create Account'. Enter the necessary personal information, including your email address, phone number, and property details. Verify your identity by following the prompts, which may include receiving a code via email or SMS. After verification, log in to the app using your new credentials.
Linking Your Payment Method
Before making a payment, link a payment method to your Rocket Mortgage account. In the app, navigate to the 'Payment Methods' section from the main menu. Here, you can add a new bank account or credit card to make your mortgage payments. Follow the prompts to enter your banking information and save it for future use. Make sure to verify that the payment method is active and funded to avoid declined transactions.
Making a Mortgage Payment
To make a payment, log in to your Rocket Mortgage app and go to the main dashboard. Select 'Make Payment' or 'Payment Options' from the menu. Choose the linked payment method and enter the amount you wish to pay. Review your payment details and confirm your payment when ready. You will receive a confirmation notification once the payment has been successfully processed.
Scheduling Future Payments
For your convenience, the Rocket Mortgage app allows users to schedule future payments. In the payments menu, select 'Schedule Payment'. You can specify the amount and choose the date for the payment to be deducted from your account. Review all information carefully to ensure accuracy before saving the scheduled payment. This feature is useful for users who want to automate their mortgage payments and avoid missing due dates.
Viewing Payment History
To keep track of your payments, you can view your payment history in the app. Go to the 'Payment History' section from the main dashboard. Here, you can see all your transactions, including dates, amounts, and statuses. This is helpful for budgeting purposes and for verifying past transactions.
Troubleshooting Common Issues
If you encounter issues while making a payment, first check your internet connection. Ensure that the app is updated to the latest version available in your app store. If a payment fails, verify that your linked payment method has sufficient funds. For persistent issues, contact Rocket Mortgage customer support via the app or their website for assistance.