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Preparing for Your Return
Before you head to the return location, it’s important to gather all necessary documents and items related to your rental. Make sure you have: your rental agreement, any receipts or payment confirmations, and the car keys. Check the car for any personal belongings to make sure you do not leave anything behind, as Hertz will not be responsible for lost items. Plan your return time; it’s best to return your car during business hours to avoid any potential issues. Consider refueling the car if you are not returning it with a full tank, as Hertz generally charges a premium for refueling services.
Returning the Car
Locate the nearest Hertz return location, which you can find through the Hertz website or mobile app. When you arrive, park the car in a designated return area, ensuring that it is parked properly and not blocking any pathways. Once parked, take note of the location and any damages present on the vehicle before you hand in the keys. Go inside the Hertz office to return the keys and any paperwork; the staff will check the vehicle. Depending on your return location, you may also be able to complete this process through a self-service kiosk.
Post-Return Actions
After you have returned the car, keep your receipt as proof of return until you receive confirmation of return from Hertz. Monitor your credit card or bank statement for any charges related to the rental to ensure accuracy. If you encounter any issues such as charges for damages not caused by you or discrepancies in mileage, contact Hertz customer service promptly to resolve the issue. Consider leaving feedback regarding your rental experience, as it can help others and Hertz improve their services.
Frequently Asked Questions
What should I do if I am running late to return the car? If you anticipate being late, call the Hertz location where you are returning the vehicle as soon as possible to inform them. They may extend your rental period, but additional fees may apply. What happens if I lose the keys? If you lose the keys, report it to Hertz immediately. There may be a replacement fee, so it is important to notify them quickly. Can I return the car to a different location? Yes, Hertz allows returns to a different location, but it's recommended to check in advance regarding any fee associated with this service.