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Understanding the Rocket Mortgage App
The Rocket Mortgage app is a powerful tool designed to simplify the mortgage application process. With its user-friendly interface, the app allows users to manage their mortgage applications from anywhere. Before uploading documents, it's important to download the app from the App Store (iOS) or Google Play Store (Android). Once installed, set up your account by providing necessary personal information, including your name, email, and phone number.
Preparing to Upload Documents
Before you begin uploading, gather all the necessary documents to support your mortgage application. Common documents required may include pay stubs, W-2 forms, bank statements, and proof of identity. Ensure that your documents are in an easily accessible format, preferably in PDF or image formats like JPG or PNG. Check for clarity and legibility of the documents to prevent any delays during processing.
Step-by-Step Guide to Uploading Documents
Open the Rocket Mortgage app and log in to your account. Navigate to the 'Documents' section found in your dashboard. You will see an option to 'Upload Documents'; click on this button. Select the type of document you wish to upload from the drop-down menu (e.g., Pay Stub, W-2). Click on 'Choose File' to browse for the document stored on your device. After selecting the file, ensure that you review the document for any errors or omissions. Once confirmed, click on the 'Upload' button to submit the document. You should receive a notification confirming that the document has been successfully uploaded.
Troubleshooting Common Issues
If you encounter issues while uploading your documents, consider the following troubleshooting tips. Ensure that your app is updated to the latest version to avoid compatibility issues. Double-check that your documents meet the required format specifications. If the upload fails, try using a different internet connection or restart the app. For persistent problems, contact Rocket Mortgage customer support for assistance.
What to Do After Uploading Documents
After uploading your documents, take a moment to track the status of your application. Access the 'Application Status' feature in the app to stay updated on processing progress. Keep an eye out for any notifications regarding missing documents or additional requirements. It's essential to respond promptly to any requests from Rocket Mortgage to avoid delays in your application.