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Overview of Rocket Mortgage
Rocket Mortgage is a leading online mortgage lender, known for its innovative technology that streamlines the mortgage application process. Owned by Quicken Loans, Rocket Mortgage offers a range of mortgage products, including conventional, FHA, VA, and refinancing options. The company primarily focuses on providing a user-friendly experience for homeowners and homebuyers, allowing them to apply for and manage mortgages digitally through its platform.
Operating Hours of Rocket Mortgage
Rocket Mortgage operates on weekdays and has specific hours during which customers can access services. On Mondays to Fridays, Rocket Mortgage opens at 9:00 AM and closes at 10:00 PM Eastern Time. On Saturdays, the hours of operation are typically from 9:00 AM to 7:00 PM Eastern Time. On Sundays, Rocket Mortgage remains closed, allowing staff to rest and prepare for the upcoming week.
Customer Service Availability
In addition to the regular operating hours, Rocket Mortgage offers various channels for customer service inquiries. Customers can reach out via phone, online chat, or email. Phone support is available during business hours. For urgent issues, customers are encouraged to call directly. Rocket Mortgage also provides an extensive FAQ section on its website, which can help answer common questions outside of direct customer service hours.
How to Apply for a Mortgage
Applying for a mortgage through Rocket Mortgage is a seamless process due to its online platform. To start, potential borrowers can visit the Rocket Mortgage website and select the type of mortgage they wish to apply for. The application can be completed in as little as eight minutes, during which applicants will provide necessary personal and financial information. Once submitted, applicants can track their application's progress through their online account.
Understanding Mortgage Rates and Products
Rocket Mortgage offers various mortgage products, each with different interest rates and terms. Understanding these options is crucial for making informed decisions. Conventional loans, FHA loans, and VA loans come with their own sets of requirements and benefits. Customers are advised to evaluate their financial situation and borrower's qualifications before choosing a product. Rocket Mortgage also provides helpful tools, such as a mortgage calculator, which can assist in estimating monthly payments.
Conclusion
In summary, Rocket Mortgage operates from 9:00 AM to 10:00 PM Eastern Time on weekdays and has reduced hours on Saturdays, closing on Sundays. This schedule ensures that customers have ample opportunity to seek assistance and complete their mortgage applications. Utilizing the services of Rocket Mortgage can simplify the mortgage process, with their technological tools and customer support aiding borrowers every step of the way.